Privacy Policy

Overview

Greens Marketz provides an online marketplace that connects farmers and agricultural sellers directly with buyers. This Privacy Policy applies to information collected through our website, accounts, marketplace listings, ordering tools, customer support, and related services.

By using Greens Marketz, you acknowledge the practices described in this policy. If you do not agree, please do not use the service.

Information we collect

Information you provide

• Account details such as your name, email address, phone number, password, and profile photo.
• Order and delivery details, including delivery address, items purchased, quantities, and preferred delivery times.
• Farmer and seller information, including farm name, location, identity or business verification details, growing practices, product listings, payout information, and supporting documents.
• Messages, product reviews, support requests, survey responses, and other content you submit.
• Payment information processed by our payment partners. Greens Marketz may receive transaction references and payment status but does not need to store your full card details.

Information collected automatically

• Device and browser details, IP address, language, operating system, and approximate location.
• Activity data such as pages viewed, searches, products selected, orders, clicks, and session dates and times.
• Cookie and similar technology data used to remember preferences, keep accounts secure, and understand service performance.

How we use information

We use personal information to:

• Create and manage buyer and farmer accounts.
• Process orders, payments, payouts, deliveries, returns, and refunds.
• Connect buyers with farmers and show relevant product availability.
• Verify sellers, prevent fraud, secure accounts, and enforce marketplace rules.
• Respond to questions and provide customer support.
• Send transactional messages about accounts, listings, orders, and delivery.
• Send marketing communications where permitted and according to your preferences.
• Analyze and improve marketplace performance, features, accessibility, and user experience.
• Meet legal, tax, accounting, safety, and regulatory obligations.

Green AI assistant

In the current website version, Green AI processes your question locally in your browser using the products displayed on Greens Marketz. Questions are not sent to an external AI provider or stored by Greens Marketz. If a hosted AI service is introduced later, this policy will be updated before that processing begins.

How we share information

We do not sell your personal information. We may share information only as needed with:

• Marketplace participants: Farmers receive the buyer and delivery details needed to fulfil an order. Buyers receive relevant farmer identity, location, and product information.
• Service providers: Payment processors, delivery partners, hosting providers, analytics services, identity verification providers, communications tools, and customer support vendors.
• Professional advisers: Auditors, insurers, lawyers, accountants, and consultants where reasonably necessary.
• Authorities or other parties: When required by law or reasonably necessary to protect users, prevent harm, investigate fraud, or defend legal rights.
• Business transfers: In connection with a merger, financing, acquisition, reorganisation, or sale of all or part of the business.

Your choices and rights

Depending on applicable law, you may ask to access, correct, update, delete, restrict, or receive a copy of your personal information. You may also object to certain processing or withdraw consent where processing depends on consent.

You can unsubscribe from promotional emails using the link in those messages. Transactional communications about your account and orders may still be sent. Browser controls can be used to manage cookies, although disabling necessary cookies may affect how the marketplace works.

Security and retention

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet service is completely secure, so users should protect their passwords and notify us promptly of suspected unauthorised access.

We retain information for as long as needed to provide the service, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent abuse, and meet legal obligations. Retention periods vary according to the type and purpose of the information.

Children's privacy

Greens Marketz is not intended for children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

Changes to this policy

We may update this Privacy Policy as our marketplace, technology, or legal obligations change. The latest version will be posted on this page with a revised “Last updated” date. Where appropriate, we may also provide notice through the service or by email.